Computer drives may crash under heavy usage. They may also become unusable over time since and due to the increase number of times that data is written to and wiped from the disk. The result of a crashed drive is basically that it becomes inaccessible and the operating system cannot access the drive when command files are saved. Windows 7 is available with in-built Backup and Restore utility that allows users to easily setup backups using the familiar native interface.

Outlook data can be lost when Outlook download reports a bug and crashes. This is not often the case, yet users still prefer to backup their Outlook mail and schedules so that this information is available even when web mail archives old mails. Email Outlook saves all files sent and received in the .PST extension. You can access these files elsewhere only if you have a Microsoft Exchange server or Windows Live Hotmail account.

Small office or home office users might require some additional equipment such as an access point router for area coverage and dual bandwidth functionality for load balancing. In this article we will instruct you on how to setup and configure a popular D-Link Router which is also considered the best wireless network router. Remember that the wireless security feature on your router should support WPA2 which is the best network encryption available. Here are the 5 steps that will help you setup a router out of the box.

Step 1: Connect router to modem using patch cable provided and to the computer or laptop separately.

Step 2: Open the browser and go to admin settings using default IP 192.168.0.1

Step3: Access the admin panel using the default user id and password provided in the router package. Change password and network name once logged in.

Step 4: Use the Internet Connection Setup Wizard and set security settings to WPS

Step 5: Setup port forwarding using the advanced options, and change SSID name

Manually setting up a router may require technical assistance from trusted online tech experts. Online technical assistance for router setup and configuration is available and just a phone a call away.

Hotmail password reset was successfully achieved without either alternate email address or security question, since the user was not available at the time to provide this information. Additionally, the operating system required some heavy repair, including a defragmented disk, startup repair, and driver installation. Working on parallel tasks, the experts were able to install Windows Updates and troubleshoot the Outlook issues as well. The user could then access Hotmail using both Windows Live and MS Outlook. The technician also created a backup of important data on the user’s computer as well as imported all the necessary data into Outlook.

So now the user would get all her notifications as soon as she had switched on her computer. We also reduced the time taken to startup by editing some of the unnecessary programs that launched automatically. The PC tune up support make the computer quite springy with faster access to the hard drive on the older RAM. Scheduling automatic updates meant that the latest patches would be installed without prompting the user, and a few added PC optimization tools were required to make sure that all scans and downloads took place when the computer was not using too much memory.

Remote support enabled the customer from Maryland, one among hundreds of computer issues resolved daily at HCL touch 24 x 7 support, to troubleshoot her Windows mail issues within an impossible time frame. The expertise of certified technicians is one of the reasons that computer users across the world can get immediate support round the clock.

Now this is what the sales agent, based on his consultation with the technical support team, advised the client. She could either call a technician home, or call Microsoft Support and get the issues resolved. Microsoft does offer tech support for these kinds of issues. All you have to do is email them and your issues are resolved via electronic correspondence. PC repair charges per the hour, but depending on connectivity and support plans, you could be paying $45 to $65 for every hour spent on your machine. Or what she could do was to buy an online support plan which covered any incidence of her email account access point failure for the next one year.

So the sales team offered her a solution. She needed to pack and couldn’t stand around waiting for a technician to fix her mailbox. Forget emailing for support. The best she could do was to pop in every hour or so and type in her requirements with the live chat option. She had her internet connected and pinging data so there would be no need for step-by-step instructions for going online.

She was satisfied with her instructions at this point. It was safe to go on. She was guided to a page in the browser that would enable the virtual technician to access her computer using remote support. The troubleshooting process was started.

There are a variety of reasons that make it difficult to understand why you are not getting either audio or video on your laptop or PC. The video file could be missing a codec which will result in an error when run file option is used. An incompatible or corrupt driver will also disable the media player from interacting with the script. This causes reduced or no connectivity for the hardware. Usually when you reinstall a certain component in the operating system or format the drives, important files may go missing leading to loss of media in the browser or computer.

All popular browsers such as Chrome, Firefox, Opera, and Internet Explorer use the Flash player to display such content. Not having the latest version of Adobe flash installed will block sites like YouTube, Bing, MetaCafe, and DailyMotion. Getting interactive tools to surf the web is possible only when regular updates are installed. This includes the Service Packs for Windows users. Additionally updating your browser to the latest edition is also necessary for viewing certain content on the internet. Audio and video issues can crop up at any point in your computer related tasks.

Online audio video support specializes in identifying and troubleshooting such problems so that you can enjoy a smooth browsing and multimedia experience. Subscription support provides round the clock support services for PCs and peripherals. Tech support is available on toll free numbers that can be used globally.

Windows updates need to be installed as and when they are available. More information can be found on the Microsoft support site or by enabling your computer to automatically launch available updates. This ensures that you are never running an outdated system and that all dependent programs are working normally. Regular updates and PC tune up also enable you to get peak performance out of your computer at home. Office computers and networks require a higher degree of technical support that is fine tuned for enterprise solutions. This also includes deployment and maintenance of collaborative technologies like Microsoft Entourage and other email clients and intranets.

Home users can avail online technical support for quick troubleshooting of PC related issues. The service is available via helpline support and online chat, and there is a subscription that includes several add-ons as well. You can find an online service to resolve Windows and Mac issues remotely. This means that a virtual technician will troubleshoot the issues from a remote location by accessing your computer using your internet connection. If your computer cannot connect to the internet, then phone support can help you go online for remote resolution. These include updates, operating system errors, fresh Windows installation, internet and webmail, tune up, and optimization.

There are a number of reasons why your internet connection has failed to connect. Here is how you will find out whether or not the service is available on your computer. You may need to contact your service provider or an online tech support service depending on the particular issue that you are facing.

Step 1: Ping you IP address to know if there is any response. If the command prompt displays a no go message such as ‘Connection Timed Out’ or any other error, then you need to contact your service provider or tech support to troubleshoot the issue or reconfigure your IP address.

Step 2: Use the Network Connections tools in Windows 7 Taskbar. The Network and Sharing Center will allow you to view all active and configured connections, including shared computers.

Step 3: Configure Internet Options and Windows Firewall. Ask expert support to setup firewall and notifications settings. Change adapter settings to make sure that you are connecting to the right network

Online support can also help you setup a new connection or network, troubleshoot problems and setup sharing on a home network. With internet and email support, you can get help to improve browser speed, clear temporary files, and install security software.

However, with the development of new technologies, software and applications, it is virtually impossible to keep pace with everything. Here comes the role of technical experts who understand your requirements and provide simple solutions that can change your life for the better.

Why technical support

When you buy a computer, or for that matter any new device, the basic idea is to use it in the best possible manner to further your goals. But most of the time, due to the complicated functions that these devices perform, it becomes difficult to use them without investing time in learning the processes involved. Even a process as simple as installing new software, say an antivirus, can lead to waste of several hours. The reason can be a compatibility issue or simply a malfunction of the hard drive.

You may get stuck with a minor issue resulting in frustrating times. You may end up wasting hours at a stretch and still not find the appropriate solution. The problems can be serious at times which may require technical expertise in dealing with them. Remember, the idea is not to adore the device but put it to maximum use to increase efficiency, save time, and get better results.

HCL Touch provides the best technical support to students and faculties etc. Because we at HCL believe that everyone must benefit from technology that touches lives.

Fake antivirus programs can cause computer damage and lead to data or identity theft if it is not removed. This can happen if you download a free antivirus suite from an unverified site or because you installed other software that might have contained the infection. If this has happened, then the malicious program will have disabled the use of any other antivirus that can be used to remove the malicious files.

There are some recommended ways to find trusted software and purchase any kind of downloads. Online technical support will deliver antivirus and other pc protection and tune up utilities at a reasonable price. You can also get on purchase support for computer cleanup, fresh Windows installation, and configuration help on your networks and hardware. When you first install an antivirus product, you will need the product key which is provided by the online technicians.

Configuring the protection settings and email filters when you first install an antivirus is the key to protecting your data and securing your online accounts. Most running antivirus and anti-spyware utilities such as the Norton or Kaspersky products use advanced virus definitions that are collected from data that users will voluntarily submit to the developers. This allows antivirus makers to keep up to date with any new virus or Trojan that is attacking users. It is for this reason that you need to keep updating your antivirus once it has been installed and to schedule automatic updates for future use.

Online antivirus support has the dual benefit of providing support at a time that you most need it. The added benefit of having a technician install your antivirus is also significant in making sure those behavioral blockers and browser firewalls are active. However if you have purchased an antivirus and it stopped working, then technical support can help you run a fresh installation using Advanced Boot Options in Windows. Other support for optimizing PC performance by editing the start-up options as well as cleaning up the registry is also available with certified assistance.

Antivirus not working can cause problems, including corruption of native drives and crash, and it can stop your normal flow of work by marking mails and applications that are genuine as false positives. One sure way to keep your antivirus working is by installing updates regularly. These contain fixes to known issues in the software as well as better protection against zero-day virus threats.

This allows you to access use the wireless connectivity on all of your mobile smart phone and tablet devices, along with your PC and your laptop. It is also best when you want avoid the hassles of connecting wires into your computer’s USB ports. This article will tell you exactly how to configure and connect your router, or troubleshoot issues pertaining to insufficient or no connectivity on your router.

Configure Network Connections

Try to connect using an Ethernet cable while configuring the router first-time. This will ensure added safety in setting up router firewall as well as ease of use. You will now need to use your browser to locate the IP address on your router. You can also use 198.168.1.1 which is the default address preset on most routers. If this does not work, try contacting your ISP for you unique IP.

The router manual contains the default username and password given to the user. You can also find this information online by looking for brand and model for the default access. This will take you to the page where your router settings are given. You need to configure network ports, wireless network names and password. You may need online router support for additional troubleshooting if your browser does not take you to the login page. This is usually because it is not connected, so you need help to find and fix problems.

Once you have setup the level of security (visibility, password protect access, etc.) your browser will connect automatically when you plug in the power. This will also show in the icon tray that appears at the bottom of the screen in default Windows XP, Vista, and 7.